Paid Academium SMS and Surepass plans come with a 14-day refund policy. Tell us why it did not work for you, and once we approve the refund the full amount is back in your bank account within 48 to 72 hours.
What it covers
- Paid Academium SMS and Surepass plans, for schools, centres, parents and individual students.
- An approved refund is the full amount you paid for that plan, including VAT. We do not make partial deductions.
- Academium Plus projects (labs, networks, servers, CCTV, power) follow the payment and cancellation terms in their written quotation instead.
When to ask
Request a refund within 14 days of purchasing a paid plan. The 14 days start on the day your payment went through, and a request on any of those days is valid.
Plans never renew automatically, so there is never a renewal charge to reverse. If you simply do not want to continue, let the plan run out: you keep your records on the free plan.
How to ask
- Email us from the address on the account, with the payment reference from your receipt.
- Tell us why you are cancelling: what you expected, and what did not work. We use this to decide the request and to improve the product.
- If you are refunding a child’s plan, write from the parent account that paid.
How we review a request
Every request is reviewed by our staff, to keep the policy fair for the people it is meant for and to stop it being abused.
- A refund needs a genuine reason. We may refuse a request that gives no real reason for cancelling.
- Requests made on the 13th or 14th day are still valid, but get an additional review of how the plan was used.
- We refuse a refund where we have good reason to believe the purchase was made to copy, reverse-engineer or pirate our software, or involved fraud or other wrongdoing.
- If we refuse a request, we tell you why, and you can reply with anything we may have missed.
Once a refund is approved
- We ask for the bank account to pay the money back to.
- The full amount reaches you by bank transfer within 48 to 72 hours of approval, and we send you the transfer reference.
- The plan ends on the day of the refund. Your account moves to the free plan and nothing is deleted.
- We send you a credit note that cancels the original invoice, for your records.
If a payment goes wrong
If you are charged an amount that does not match your order, or are charged twice, we do not keep the money. We refund it in full, whether or not 14 days have passed and without needing a reason, and you can buy the plan again on a new order.
This policy does not affect any right you have under Nigerian consumer law.